alm360 Operations

Stable, secure, scalable – your SAP operations in the cloud age.

In an age where SAP landscapes are changing ever more rapidly, you need an operation that not only reacts but also thinks ahead. With our operations offering, we ensure that your system not only runs smoothly but is also ready for the future.

We rely on SAP Cloud ALM—and on a clearly structured operating model that combines governance, transparency, and efficiency so that SAP operations are not only stable and secure, but also scalable and sustainable.

What we specifically do for you.

We don’t just take on tasks – we make your everyday life easier

We set up and continuously monitor both technical and functional aspects. We also take care of the operation and control of your feature and transport processes. We ensure maximum security through regular CVE security checks and the review of relevant SAP notes. Our services also include SLA-supported service reviews with reports and specific recommendations for action. In addition, we proactively coordinate with SAP – including escalation management and follow-up – and offer comprehensive support and enablement for your operations team.

And if something doesn’t work or a function is missing, we monitor SAP Cloud ALM ourselves and are in constant contact with the product managers at SAP.

Book a Consultation

Our packages – tailored to your reality.

All packages start with a jointly defined operating model (ALM governance, roles, processes). This foundation is part of every collaboration with us.

Do you operate your systems with RISE with SAP?

Then we recommend our RISE add-on, which was specially developed for this type of operation.

alm360 Operations

Basic

Ideal for GROW customers

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alm360 Operations

Advanced

Ideal for RISE customers

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alm360 Operations

Rise Operations Management

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Feature Basic Package Advanced Package Info
General Services
Configuration Management
Connection Continuity
Industry Best‑Practice Alert Matrix
Real‑Time Alerting
Intelligent Event Management
Expert Support
Continuous Vulnerability Monitoring (CVEs)
SAP for Me Message Management
Monitoring Use Cases
Business Process Monitoring
Health Monitoring
Real User Monitoring
Integration & Exception Monitoring
Job & Automation Monitoring
Synthetic User Monitoring
Configuration & Security Analysis
SUM Infrastructure
SUM infrastructure in blue.works cloud
SUM script management – 3
Extended Services
Ongoing System Maintenance
EarlyWatch Alert Review with Recommendations
Privileged User Review
SAP Security Baseline Validation
SLA Monitoring
SSL Certificate Expiry Alerts
blue.works System Health Check
Quarterly Security Audits
Training & Documentation
User Training
Operational Documentation

Why does blue.works work.

  • 100% focus on SAP Cloud ALM
  • Switzerland’s leading partner for ALM transformations
  • Proprietary add-ons & tools such as alm360 DataManager
  • German-speaking support from Switzerland and Estonia
  • Proven structures
  • No corporate bureaucracy
Ready to rethink SAP operations?
alm360 Operations

Basic

Ideal for GROW customers

Read more
alm360 Operations

Advanced

Ideal for RISE customers

Read more
alm360 Operations

RISE

Ideal for RISE customers

Read more

General services

Configuration management
Basic Package
Advanced Package
Info
We ensure that SAP Cloud ALM is configured correctly.
Connection continuity
Basic Package
Advanced Package
Info
We ensure that all systems are seamlessly connected and remain so.
Industrie best practice Alert Matrix
Basic Package
Advanced Package
Info
We set up the metrics that are most important to you based on our best practices and your monitoring requirements.
Real-time Alerting
Basic Package
Advanced Package
Info
We consider real-time notification when thresholds are exceeded to be essential and will therefore set this up for you.
Intelligent Event Management
Basic Paket
Advanced Package
Info
Whether in Cloud ALM itself, via email, or even via Teams Chat, we ensure that reported events are routed to the correct channels.
Expert Support
Basic Package
Advanced Package
Info
Our experts are always on hand to help you with any challenges you may encounter.
Continuous vulnerability monitoring (CVE’s)
Basic Package
Advanced Package
Info
Based on the latest CVEs, we analyze the impact on your systems/environment for you.
SAP for Me Message management
Basic Package
Advanced Package
Info
We escalate problems directly to SAP and maintain active communication to ensure a quick solution on your end.

Monitoring Use Cases

Business Process Monitoring
Basic Package
Advanced Package
Info
We assist you in setting up the relevant KPIs so that you can offer business process monitoring to your business units.
Health Monitoring
Basic Package
Advanced Package
Info
We set up and configure health monitoring based on best practices and your requirements. We also provide recommendations for your systems.
Real User Monitoring
Basic Package
Advanced Package
Info
We provide your 1st level support with real user monitoring so that initial analysis can be carried out even more efficiently.
Integration & Exception Monitoring
Basic Package
Advanced Package
Info
We help you keep track of critical interfaces and messages and take proactive action in exceptional cases on your systems.
Job & Automation Monitoring
Basic Package
Advanced Package
Info
We ensure that jobs in your SAP system are monitored correctly and provide recommendations for optimization.
Synthetic User Monitoring
Basic Package
Advanced Package
Info
We can monitor web applications or even Java systems for you using synthetic user monitoring.
Configuration & Security Analysis
Basic Package
Advanced Package
Info
We set up the Configuration & Security Analysis as a basis for further security-related activities and checks.

Synthetic User Monitoring

SUM infrastructure in the blue.works cloud
Basic Package
Advanced Package
Info
The necessary SUM infrastructure runs completely hassle-free for you in our blue:works cloud, and we make sure that it is always up to date..
SUM – Skript – Management
Advanced Package –
Advanced Package 3
Info
You don’t need to learn how to write and maintain SUM scripts. That’s what our specialists are here for.

Extended services

Ongoing system maintenance
Basic Package
Advanced Package
Info
We ensure that your systems are always compatible with SAP Cloud ALM and implement the necessary SAP Notes if required.
EarlyWatch Alert review including recommendations
Basic Package
Advanced Package
Info
We regularly analyze the EWAs of your SAP systems and derive recommendations for you based on this analysis.
Verification of users with extensive permissions
Basic Package
Advanced Package
Info
Critical authorizations such as SAP_ALL should not be granted to all users. We check this and more on a regular basis to ensure compliance with the security audit.
Validation of the SAP Security Baseline
Basic Package
Advanced Package
Info
We check and validate your systems against the SAP Security Baseline to identify and eliminate potential security risks.
SLA monitoring
Basic Package
Advanced Package
Info
No matter where your systems are hosted, we can help you monitor the defined SLAs.
SSL Zertifikats – Gültigkeitsalarmierung
Basic Package
Advanced Package
Info
We ensure that you always know well in advance when certificates are due to expire, so that you can avoid unexpected interruptions.
blue.works System – Health Check
Basic Package
Advanced Package
Info
With our blue.works best practice checklist, which goes beyond Cloud ALM, we subject your systems to regular health checks and use the results to derive recommendations for you.
Quarterly security audits
Basic Package
Advanced Package
Info
We ensure that there are no surprises in the annual security audit and check your systems on a quarterly basis.

Training and documentation

User training
Advanced Package
Advanced Package
Info
Your Cloud ALM users can work efficiently if they have the necessary knowledge. We ensure this with target group-oriented training.
Operational documentation
Advanced Package
Advanced Package
Info
In order to preserve knowledge, we ensure that adequate operational documentation is maintained.

Why does blue.works work.

  • 100% focus on SAP Cloud ALM
  • Switzerland’s leading partner for ALM transformations
  • Proprietary add-ons & tools such as alm360 DataManager
  • German-speaking support from Switzerland and Estonia
  • Proven structures
  • No corporate bureaucracy
Ready to rethink SAP operations?